CarePlus Insurance by Chewy - The Claim Form
Description
Meet CarePlus* - Select from wellness & insurance options designed to meet your dog or cat's unique needs:
a. Wellness Coverage: Coverage that keeps them healthy, including preventative care like routine veterinarian visits, vaccinations, and flea, tick, and heartworm medications.
b. Accidents & Illnesses: Coverage for when they're hurt or sick, including big or small injuries, orthopedic issues, treatments for skin conditions, digestive issues, chronic conditions, and age-related diseases.
How do I file a claim?
CarePlus offers pet wellness and insurance plans provided by Trupanion or Lemonade: the way you file a claim will depend on which of these providers your plan is from.
1) Trupanion: Trupanion has proprietary software that allows for payments directly to your veterinarian. If your veterinarian is set up to accept payments from Trupanion, you just pay your portion of the veterinary invoice at checkout, and Trupanion can often take care of the rest within minutes. If your veterinarian is not yet set up to receive direct payments from Trupanion, you can visit the Pet Insurance dashboard at https://www.chewy.com/pet-insurance/policies/dashboard after you have purchased your plan to learn how your veterinarian clinic can get set up to receive payments directly from Trupanion. If your veterinarian is not set up to accept payments from Trupanion or you prefer to pay the full invoice out of pocket, Trupanion can reimburse you quickly. All Trupanion needs to process your claim is a copy of your itemized invoice and a few administrative details about your claim, which you can submit in two ways:
By member portal: Submit a digital claim through the Pet Insurance dashboard at https://www.chewy.com/pet-insurance/policies/dashboard
By mail: Send a copy of your itemized invoice to Trupanion directly at: Trupanion, 6000 4th Avenue South, Suite 200, Seattle, WA 98108.
2) Lemonade: You can view details of your policy via the Pet Insurance dashboard at https://www.chewy.com/pet-insurance/policies/dashboard, and manage your policy via the Lemonade app. After you purchase your policy, you'll get a unique link to download the app. You can file a claim any time from your phone through the Lemonade app by clicking the 'File a Claim' button. To process your claim, all Lemonade needs is your invoice which you can then itemize by typing into the chat. Lemonade settles around half of claims instantly and funds are wired directly to your account.
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